Pivotal Thoughts

The Pivotal Thoughts journal, now in its seventh issue, is a thought provoking publication that illuminates many of the issues facing today's senior executives. Inside you will find executive thought leadership and best practice insights including feature articles, case studies, white papers and executive interviews, the likes of which have become the hallmark of Pivotal Thoughts.

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Latest Issue: What will we put our stamp on next?

In this issue of Pivotal Thoughts, you’ll find some enlightening insights into how innovation and technology are being leveraged to build customer relationships and enhance customer loyalty.




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Issue Six: New markets… new customers… new rules… Do you see the multinational mailstream?

Issue six looks at the ways in which the mailstream can be used to enhance customer relationships and cut costs.




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Issue Five: Can you see the mailstream?

Issue five explains how you can take full advantage of the mailstream.

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Issue Four: Customer acquisition, customer growth

In this issue we debunk some of the current myths about mail, the internet, and generational trends. Industry leaders including Time Inc and JP Morgan Chase & Co give their views on the postal market and we also hear from the U.S. Postmaster General.



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Issue Three: Enterprise-wide mail and document security

Issue three focuses on senior executives attitudes to corporate security as well as giving recommendations on how to secure your company against external threats.




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Issue Two: How to foster and use innovation to gain a competitive edge

In this issue we look at why product innovations in large companies often fail and why Pitney Bowes’ innovation pipeline can help to improve the process.




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Issue One: Cutting costs be better managing customer loyalty

Issue one poses the question: ‘If the most dramatic evolution in today’s marketplace is the increasing power of customers, why do so many companies have trouble communicating with them?’. We also look at what can be done to make customer communication more efficient.



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