Frequently Asked Questions
Find the answer to some of your frequently asked questions.
Equipment installation and updates
- Where can I get help to install my equipment?
- How can I get another copy of the user and installation guides for my equipment?
Service and repair
- I have a fault on my equipment, how long will it take to get it fixed?
- Is it possible to add postage to my meter outside of normal office hours?
- How do I check the postage balance on my meter?
- Do I have to pay for consumables with a credit card if I order online?
- What warranty do you offer on your photocopier toners?
- What is the difference between ValueMAXSM and a Maintenance/Service Agreement?
Change of details
- We have changed our name/address, who do I need to notify?
- Our equipment will need to be installed at our new address, how can I arrange this?