We believe in order to support our clients, help them grow and build their businesses we are more effective as a team. That's why we invest and conduct customer surveys.
Only by listening hard are we able to improve our products, our services and our processes, to ensure we can deliver the best possible customer experience to you.
Your comments have helped us to improve and this year the number of customers that were very satisfied with our service has increased by 10% . Thank you to those that took part. Here are some of the improvements you have helped make:
1. You told us that ordering your Envelope Messaging for your franking machine was a painful experience, with too much paperwork to complete. We agreed and have now streamlined this process so that you can design and order your Envelope Messaging quickly and simply online, no more paperwork just click onto www.pitneybowes.co.uk/envelopemessaging to order yours.
2. Getting you the right part for your equipment, quickly. We have adapted our service supply chain processes to make sure that all service orders for parts that are placed by 5.30pm are shipped the same day, keeping your equipment downtime to a minimum.
3. You wanted to be able to view your invoices and get copies immediately. We have invested in a My Account function which enables you to access all your account information 24/7 just log onto www.pbmyaccount.co.uk
How to have your say?
Whilst we are constantly looking to enhance our services, there is always room for improvement. So if you receive one of our customer surveys via email, please return it with your comments.
We value and use your feedback.