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Rate Change Frequently Asked Questions |
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Where can I get a complete list of Royal Mail’s postage rates? |
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Call Royal Mail on 08457 950 950 or click here and you will be taken to the Royal Mail website |
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| Q. |
How do I update the postal rates on my mailing equipment? |
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Click here for a list of the scales and mailing equipment affected by this rate change and full details on how to update the postage rates. |
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Will I be charged for an updated postal tariff for my equipment? |
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That depends on whether or not you have an Annual Service Agreement with your equipment and what level of cover you have subscribed to. We will write to all customers detailing their individual circumstances in advance of any changes |
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When will I receive my updated postal tariff? |
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We will start to dispatch these rate chips and disks for all customers who have ordered one on the 24th March 2008 and delivery will take 3-5 working days. |
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Why do I need a rate PROM? |
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From time to time Royal Mail and / or ParcelForce announce changes in their postal tariffs. Your scale needs to be updated with the latest rates to ensure your mail carries the correct postal costs.
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How do I change my Postage Meter memory presets? |
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It's possible that you may have your meter's memory presets allocated to one or more of the tariffs that have changed. If you need help changing the settings of your meter's memory presets, follow the relevant link below:- links to a pdf file for:
B721 PostPerfect
Paragon Mail Processor |
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| Q. |
I have no display to my scales after inserting the PROM |
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PROM not inserted correctly, disconnect the power, remove PROM and place into the hole, push PROM firmly until you hear a loud ‘snap’ into place. |
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| Q. |
Error 02 on display |
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PROM fitted incorrectly, see previous question on how to re-fit. |
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| Q. |
PROM doesn’t appear to fit |
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Check the model number on the prom, also check the model number that is located under the weighing platform of your scale. If the model numbers do not match, call the helpline on 08444 990 383 |
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My Scale is asking for L/C (Location Code)? |
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A new Scale will ask for Location Code (whereabouts of machine), refer to Location Chart in Op Guide/Install Guide.
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Error 33 on display |
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(1) Meter could be in sleep mode, press any key to activate.
(2) Scale could be in an option, CE/C to clear. |
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Error 32 on display |
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Refers to meter. Check for meter errors. Turn Scale off and remove PROM, re-insert firmly and turn back on. |
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Any error showing on Scale |
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Disconnect the power, remove PROM, re-insert firmly until you hear the loud snap and check all leads and connections are pushed in, turn Scale back on. |
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How do I update the postal rates on my mailing equipment? |
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Click here for a list of the scales and mailing equipment affected by this rate change and full details on how to update the postage rates. |
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Can I order my postal update online? |
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Yes, you may also receive a discount for doing so. |
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How do I rate my mail if I have no prom/update? |
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You will need to weigh your item, refer to the rate chart and frank the mail accordingly. |
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Why do I have to pay for my Rate Update? |
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Royal Mail are the regulators for the postal service, they have enforced a price change therefore we have to cover the manufacture and shipping costs to provide the customer with the new updates, As per your agreement the new rates will be chargeable and are not covered within your rental. The new postal rates do offer you a discount so there are benefits to be gained. |
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