| Once your equipment has arrived, you’ll want to ensure it is set-up as quickly as possible to ensure your business starts benefiting immediately. Just follow this simple guide to setting up your equipment for a quick start, this guide covers details on: |
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Installing your equipment |
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Your Terms and Conditions |
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Getting training |
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How to add postage to your meter |
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Returning your old equipment |
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How to put an ad plate on your meter |
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Getting a refund on old consumables |
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Locating your serial and meter number |
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Jargon buster |
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| If you have self-install equipment, we strongly recommend that you take 5-10 minutes to familiarise yourself with the install guide, which can be found in the box with the equipment, this will provide you with quick, easy to follow instructions. |
| Installing your equipment |
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No matter what equipment you have acquired, the process for getting your equipment installed couldn’t be easier. Once you have received your equipment, just click here and follow the diagram enclosed. |
Tip: Lost your user or installation guide, download a copy here
Tip: If you have an old Pitney Bowes franking machine, you don’t need to run down the postage on your old equipment before installing your new one. Pitney Bowes will collect your old equipment, it will be decommissioned by us and the Royal Mail, and any remaining postage will be transferred back to your Postage by Phone account. |
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| Self-install equipment (All scales, letter openers, consumable supplies, OfficeRight™range of folder/inserters, and the following franking machine models: PersonalPost™, DM50™ /DM55™ /DM100™/DM200™/DM300™ series).
Only our more straightforward equipment is available on a self-install basis, however, if you haven’t had similar equipment before you may wish to have some basic training. Contact our dedicated self-install technicians on 09068 181 181 (calls charged at 60p per minute) who will be able to give you training over the telephone.
Engineer install equipment (All other equipment not mentioned above.)
If your equipment requires an engineer to install it, you’ll automatically have training on your equipment, if required. Training will take place during installation and will last several hours, depending on the complexity of your equipment. Further training is included in the price of our PB Select Plus service plan or it can be purchased by calling 08705 252525, Option 3 (Service).
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| Returning your old PB equipment |
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You’ll find everything you need to arrange the collection of your old leased Pitney Bowes equipment in an envelope marked ‘Instructions for return of old equipment’, which is located within the equipment box. If you didn’t receive this, please contact 01279 753276 and a collection form will be sent to you, along with the labels you’ll require.
Self-install equipment
Package up your old equipment, as detailed within the envelope, and complete and fax back the ‘Collection Request’ form to the number given. Our Collections Team will then arrange for a courier to collect the equipment.
If you are returning an old franking machine, any unused postage will be transferred back to your Postage by Phone account after Pitney Bowes picks it up, and it is decommissioned.
Engineer install equipment
Your engineer will make all the necessary arrangements. |
| Tip: Use the box and packaging from your new equipment to send back your old equipment safely. If you wish to use your own box, please ensure that the returns label is situated on the outside. |
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| Getting a refund on your old consumable supplies |
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You can get a refund on any unopened boxes of consumable supplies that are returned to us within 28 working days of the invoice date. When returning them, make sure that you: |
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Contact us on 08705 252525, Option 2 (sales enquiries), followed by Option 2 (ordering supplies), to ensure that they are suitable for return. |
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We will arrange for their collection. |
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The credit note should take 3-4 weeks to process after receipt of the consumable supplies. |
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| Tip: Discounts are available if you purchase your consumable supplies from Pitney Bowes in bulk. Call our supplies line on 08705 252525, Option 2 (sales enquiries), followed by Option 2 (ordering supplies), for further details. |
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| Your Terms and Conditions |
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| Please make sure you are fully aware of the terms and conditions associated with acquiring your equipment. You would have received a copy of the Terms and Conditions when you ordered the equipment.
When you receive your equipment invoice, additional fees detailed in these Terms and Conditions may be included. |
| Additional Information for Franking Machine Customers |
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Adding postage to your meter
Call: 08705 252525, Option 1 |
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| If you have a franking machine, you’ll need to add postage credit to your meter in order to start benefiting from discounted metered mail. Click here for a diagram that will help to make your first postage refill trouble-free. |
| Tip: Your town circle will either be installed on your equipment before you receive it or once you’ve downloaded your updates. If you need advice on changing it, please call 08705 252525, Option 3 (Service). |
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| Your serial and meter number |
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| This can be found on the back of most self-install equipment or on the sticker placed on the front of the machine. Please note that if your equipment has a separate meter and base (such as DM200™/DM300™ series), you will need to read the meter number before it is placed onto the base, as this will obscure the number. The only exception is PersonalPost™ equipment, which has this number on the bottom. If you have engineer install equipment, the engineer will inform you of your meter number whilst installing it. |
Loading an ad plate onto your meter
Call: 08705 252525, Option 2 (sales enquiries), followed by Option 1 (ordering an ad plate) |
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| Your personalised message (or advertising plate) which sits alongside your frank mark will ensure your mail works harder for you. Click here for a diagram that will guide you through loading an ad plate, if you have ordered one.
If you have forgotten to order your first FREE ad plate, it is not too late to do so. Call us on the number above to receive your order form. |
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| Ad Plate/Advertising Logo – the space to the left of the frank mark, which can be used to advertise your address, website or promotional message.
Consumables / Supplies – goods required to run the equipment – such as ink, labels and envelopes – as well as everyday office accessories.
Frank Mark – the stamp that the franking machine prints onto the envelope.
Meter Reset/Meter Refill – the act of putting a postage credit on your franking machine.
Postage Meter – another term for a franking machine.
Setting Number – a unique combination of 6 digits. This is given to you when you refill your machine.
Town Circle/Town Die/Town Smartcard – the town postmark which is stamped onto the envelope.
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Need more information?
You will find more detailed information within your user guide, or contact our dedicated support team on:
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Engineer Install Equipment – 08705 252525, Option 3 (Service) |
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Self Install Equipment – 09068 181 181 (calls charged at 60p per minute) |
Alternatively click here to visit our online technical support site |
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| If you would like to download a copy of this fact sheet, click here |
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