| This guide will help you refill (also known as ‘reset’) your franking machine with postage credit. If you are adding postage credit for the first time, please also refer to the guide entitled, ‘Guide to setting up your equipment’. Within this guide you’ll find information on: |
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Conducting postage refills |
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Answers to FAQs |
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Checking the balance of your account |
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Paying for postage |
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Process for postage refills using equipment with a direct modem connection
(All models, except: B721, B921, E121) |
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| Refilling your meter with postage couldn’t be easier. As soon as you plug your equipment into an analogue phone line, your connection will recognise your equipment type. Then all you have to do is: |
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Select the ‘Add Postage’, ‘Postage Refill’ or ‘Funds’ key (depending on model) |
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Follow the onscreen instructions |
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Insert your refill amount. This should be in multiples of £50 (or £10 for PersonalPost™ equipment). |
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Checking the balance on your account
You can check how much credit you have remaining on your Purchase PowerSM account as follows: |
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Select the ‘Add Postage’, ‘Refill’ or ‘Funds’ key (depending on model) |
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Select ‘Check PBP Balance’ or for PersonalPost™ and DM200™DM300™ Series equipment enter a ‘£0.00’ postage refill |
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| Tip: If you also have IntelliLink equipment, you have the added advantage of being able to download software upgrades whilst you are online. Refer to your user guide for further details. Lost your user guide? Download a copy here |
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Process for postage refills using equipment without a direct modem connection
(Models: B721, B921, E121) |
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Call 01279 641000 and select 555 to refill your meter. You will need the following items to hand: |
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Postage by Phone account number (located in your Welcome Letter) |
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7 digit meter number (See Guide to setting up your equipment) |
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Used and unused postage readings from your meter (installation guide will explain where this can be found) Lost your installation guide? Download a copy here |
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Amount you want to refill |
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A pen to write down your 6 digit Setting Number |
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| During the phone call you will be prompted to enter the above details. Once that information has been input, a 6 digit Setting Number will be provided, which you will need to enter into the equipment via the key pad on the equipment in order to complete the refill. If you miss the setting number, dial 7* and the number will be repeated.
You are able to refill through this automated system on Monday-Saturday, between 7am-8pm (excluding Christmas Day). Customer support is only available during normal working hours if you encounter any problems (Monday-Friday, between 8.30am-6pm, excluding public holidays).
Checking the balance on your account
You can check how much credit you have remaining on your Purchase PowerSM account by calling 01279 641000 and selecting 999 to check the value of your balance.
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Tip: You can use the following short key codes on the automated telephone system:
7* repeats the last message.
4* ends the call
0* transfers you to customer advisor.
# after each entry will move you quicker through the system |
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| Tip: You must use your Postage by Phone Account Number for your postage refill, rather than your lease or customer number. |
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| Our Purchase PowerSM service allows you to pay for your postage in arrears. We’ll send you just one single monthly invoice itemising all your refills, no matter how much you refill your meter (up to an agreed credit limit).
As well as paying for postage in arrears, our Purchase PowerSM payment facility also provides you with a wide range of additional benefits:
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You can choose to put all your consumable supplies and service charges on your Purchase PowerSM account, consolidating all your multiple bill transactions into one single itemised invoice. You can even include more that one meter on the same account. After each purchase you will receive a VAT invoice for your records, which will then be consolidated onto your monthly invoice. |
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You can manage your Purchase PowerSM account online. This online Purchase PowerSM facility will enable you to view your most recent invoices, download them as a pdf or transfer them into a working spreadsheet, to help you effectively manage your budgets. To find out more click here.” |
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You can choose to pay as much or as little off your balance as you wish. If you choose to pay off all your balance every time, the service will only cost you the refilling fee (see details below). If you only want to pay off a portion of the balance for all your refills and purchases, you can make a minimum payment within 25 days and defer the remainder. Payments that are received late are liable for late fees and interest (see terms and conditions for details). |
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| Transaction fees will be applied to meter refills only and will be detailed on your monthly invoice, according to the following amounts:
Up to £100 = £5; from £101 to £1,200 = £12; over £1,200 = 1% of the refill amount; PersonalPostTM equipment is charged at a flat rate of £6 per refill. Multi-site users are charged at a flat rate of 1% of the refill amount. If you lease your mailing system, the lease will remain unaffected and will be billed separately. (Charges are correct as at 1st August 2006 and are subject to change.) |
Answers to frequently asked questions |
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Can I change my monthly billing date? |
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Yes. Just call a Purchase PowerSM agent on 08705 252525, Option 4 (Billing) and we can arrange to change the date to one that is more convenient for you. |
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I don’t want any unauthorised people to add postage to the meter, how can I control this? |
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You can protect either this option or the entire equipment by activating the password protection facility or locking it with a key (depending on the model). Please refer to your user guide for information. Lost your user guide? Download a copy here |
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How can I increase my credit limit? |
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Call a Purchase Power agent on 08705 252525, Option 4 (Billing), who will be able to advise you. |
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How do I set up an online Purchase PowerSM account? |
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Just fill out the registration form located at www.purchasepower.pitneybowes.co.uk/register.asp. You will be asked to input your account number (which can be found in the top left-hand corner of your Purchase PowerSM invoice and starts 6335), an invoice number and your email address. Shortly after you have registered we will send you an email to confirm your password. |
Need more information?
You will find more detailed information within your user guide. Lost your user guide? Download a copy here. Alternatively, call our Postage by Phone support team on 08705 252525, Option 1 (Add postage to meter) and then select Option 2. |
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| If you would like to download a copy of this fact sheet, click here |
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