| This guide will help you refill (also known as ‘reset’) your franking machine with postage credit. If you are adding postage credit for the first time, please also refer to the guide entitled, ‘Guide to setting up your equipment’. Within this guide you’ll find information on: |
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Conducting postage refills |
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Answers to FAQs |
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Checking the balance of your account |
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How to pay for postage in arrears |
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Paying for postage |
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Process for postage refills using equipment with a direct modem connection
(All models, except: B721, B921, E121) |
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| Refilling your meter with postage couldn’t be easier. As soon as you plug your equipment into an analogue phone line, your connection will recognise your equipment type. Then all you have to do is: |
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Select the ‘Add Postage’, ‘Postage Refill’ or ‘Funds’ key (depending on model) |
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Follow the onscreen instructions |
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Insert your refill amount. This should be in multiples of £50 (or £10 for PersonalPost™ and DM50™ equipment). |
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Checking the balance on your account
You can check the balance of your Postage by Phone account as follows: |
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Select the ‘Add Postage’, ‘Refill’ or ‘Funds’ key (depending on model) |
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Select ‘Check PBP Balance’ or for PersonalPost™ and DM50™/DM200™/DM300™ Series equipment enter a ‘£0.00’ postage refill |
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| Tip: If you also have IntelliLink equipment, you have the added advantage of being able to download software upgrades whilst you are online. Refer to your user guide for further details. Lost your user guide? Download a copy here |
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Process for postage refills using equipment without a direct modem connection
(Models: B721, B921, E121) |
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Call 01279 641000 and select 555 to refill your meter. You will need the following items to hand: |
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Postage by Phone account number (located in your Welcome Letter) |
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7 digit meter number (located in your Welcome Pack) |
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Used and unused postage readings from your meter (installation guide will explain where this can be found) Lost your installation guide? Download a copy here |
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Amount you want to refill |
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A pen to write down your 6 digit Setting Number |
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| During the phone call you will be prompted to enter the above details. Once that information has been input, a 6 digit Setting Number will be provided, which you will need to enter into the equipment via the key pad on the equipment in order to complete the refill. If you miss the setting number, dial 7* and the number will be repeated.
You are able to refill through this automated system on Monday-Saturday, between 7am-8pm (excluding Christmas Day). Customer support is only available during normal working hours if you encounter any problems (Monday-Friday, between 8.30am-6pm, excluding public holidays).
Checking the balance on your account
You can check the balance of your Postage by Phone account by calling 01279 641000 and selecting 999 to check the value of your balance.
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Tip: You can use the following short key codes on the automated telephone system:
7* repeats the last message.
4* ends the call
0* transfers you to customer advisor.
# after each entry will move you quicker through the system |
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| Tip: You must use your Postage by Phone Account Number for your postage refill, rather than your lease or customer number. |
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| To add postage credit to your meter, you must have funds available in your Postage by Phone account to the level that you wish to refill. For example if you want to make a £500 refill, you need to ensure there is £500 in your balance. The deposit balance of this account would have been agreed between you and your Account Manager. Each time you extract funds from this account, you will be sent a payment request in the form of an invoice/statement for the value of the refill, plus the refill fee (see below for further information). If you pay by Direct Debit, an invoice/statement will be sent for your records. |
| Answers to frequently asked questions |
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Why do you require funds in advance? |
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The Royal Mail require immediate payment so each time you refill your meter, Pitney Bowes has to make an immediate funds transfer to the Royal Mail for the full value of the refill. |
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I cannot refill my meter even though I’ve paid my bill? |
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All payments need to be cleared before funds are available. BACS payments take 2 days to clear and should be accompanied by a remittance advice. Payments received without a remittance advice may take longer to clear. Direct Debit payments take 3-4 days and cheque payments take 3 days to clear.
If you don’t have any funds available in your Postage by Phone Account, and wish to refill, you may be allowed an advance. These advances are subject to charges, so please ask your Postage by Phone operator for further information. |
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I don’t want any unauthorised people to add postage to the meter, how can I control this? |
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You can protect either this option or the entire equipment by activating the password protection facility or locking it with a key (depending on the model). Please refer to your user guide for information. Lost your user guide? Download a copy here |
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How much will the refill cost? |
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When you add postage credit to your meter you are liable for refill charges of £5 per refill if you pay by Direct Debit, or £7 per refill if you pay by invoice (all charges are subject to VAT). (Charges are correct as at 1st August 2006 and are subject to change.) |
| Tip: To reduce the amount your business pays for each refill, you can switch your method of payment to Direct Debit. It is a simple process and can be done at any time you wish. Just contact 08705 252525, Option 4 (Billing) for further information. |
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Need more information?
You will find more detailed information within your user guide. Lost your user guide? Download a copy here. Alternatively, call our Postage by Phone support team on 08705 252525, Option 1 (Add postage to meter) and then select Option 2.
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| How to make sure there are always funds available |
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| For majority of companies, business comes in peaks and troughs, so you may not know exactly how much postage you’ll need over the coming months. A simple answer to this problem is to pay for your postage in arrears, with Purchase PowerSM. This service allows you to use as much postage as you require, up to an agreed credit limit, and you’ll receive just one single monthly invoice itemising all your refills.
Our Purchase PowerSM payment service also provides you with a wide range of additional benefits: |
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You can choose to put all your consumable supplies and service charges on your Purchase PowerSM account, consolidating all your multiple bill transactions into one single itemised invoice. You can even include more that one meter on the same account. |
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You can manage your Purchase PowerSM account online. This online Purchase PowerSM facility will enable you to view your most recent invoices, download them as a pdf or transfer them into a working spreadsheet, to help you effectively manage your budgets. |
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You can choose to pay as much or as little off your balance as you wish. If you choose to pay off all your balance every time, the service will only cost you the refilling fee. If you only want to pay off a portion of the balance for all your refills and purchases, you can make a minimum payment within 25 days and defer the remainder. |
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| To find out more about our Purchase PowerSM service, please call a Purchase PowerSM agent on 08705 252525, Option 4 (Billing). |
| If you would like to download a copy of this fact sheet,click here |
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