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Welcome > Have Your Say

Have Your Say

Thank you for taking the time to give us feedback on our new Welcome Pack and Website. These questions should take just a few minuted to complete and are about your experiences of the welcome pack and website. Once you’ve completed them, please click on the ‘submit’ button at the bottom of this page. Your responses will be completely confidential.

1. What were your goals for visiting the Welcome Website today? Please select all that apply.

I wanted information relating to the set up of my equipment.

I wanted information relating to looking after my equipment.

I’m just browsing.

Directed to by Welcome Pack .

Other, please specify.

How would you rate us on your Welcome Experience?

2a.	The ease with which you were able to find the information on the Welcome website that you required.

2b.	The ease with which you were able to find the information in the Welcome Pack that you required.

3a.	Quality of the information provided on the Welcome website.

3b.	Quality of the information provided in the Welcome Pack.

4a.	Relevance and appropriateness of the information on the Welcome website for your business.

4b.	Relevance and appropriateness of the information in the Welcome Pack for your business.

5a.	Ease with which you were able to understand the information provided on the Welcome website.

5b.	Ease with which you were able to understand the information provided in the Welcome Pack.

6.	Completeness of the contact and support numbers you need.

7..	Timeliness of the Welcome Pack i.e. it arrived at the right time for you

8.	Usefulness of the frequently asked questions.

About right

Too much text

Too many graphics

No opinion

9.	How would you rate the mix of graphics to text on the website?

10. Please rate how successful your visit to the Welcome Website was in achieving your primary goal.

I achieved my goal easily.

I achieved my goal with some effort.

I did not achieve my goal.

11a. What one change would you suggest in order to improve your Welcome Pack.

11b. What one change would you suggest in order to improve your Welcome website.

12. What is your preferred method of contact for the following:

Post

Phone

Account enquiries.

Sales enquiries.

Information on products and services.

13. How would you like to receive Postscript (our customer newsletter).

By post

By email

14. Would you like to receive a monthly online newsletters?

Yes

15. Would you like to be informed of new products and services.

Yes

Excellent

Very Good

Good

Fair

Poor

No Comment

16a.	Overall, how would you rate the Welcome website?

16b.	Overall, how would you rate the Welcome Pack?

17. Which of the following best describes your position within your organisation or company?

Chief Executive

Director

Senior Management

Management

Technical or Professional

Administrator or Secretary

Other, Please specify.

Prefer not to answer.

18. Would you like to join one of our customer focus groups which are formed in order to provide us with feedback on new material and/or equipment?

Yes

If yes, please give your details below:

Title:

First Name:

Last Name:

Job Title:

Company Name:

Postcode:

Telephone:

Email Address:

In order to provide the highest levels of customer service, Pitney Bowes requests your permission to send you Email regarding special offers, promotions and news about our products and services. If you're happy to receive offers and information please tick here

Thank you very much for your participation your views will be used to continually improve our service in the future.
Please click on the submit button below to finish.

Pitney Bowes Limited: Registered Office: The Pinnacles, Harlow, Essex, CM19 5BD, Registered in England No: 182037.
Pitney Bowes Finance plc: Registered office: The Pinnacles, Harlow, Essex, CM19 5BD, Registered in England No: 820730.