| Keeping your equipment operational and up-to-date over its lifetime is essential for every business. This guide provides you with information to help you do just that, with sections on: |
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Keeping your equipment running |
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Changing your advertising plate |
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Ordering consumable supplies |
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Implementing Royal Mail rate changes |
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Effecting a change of address |
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Keeping your equipment running
Call: 08705 252525, Option 3 (Service) |
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| Pitney Bowes has a support network of around 300 service professionals, trained to get enquiries answered and technical difficulties resolved quickly.
If you call you will be asked to confirm your details (such as the model, and meter or serial number of your equipment), before logging your enquiry or fault. This information can be found on the letter sent with your Welcome Pack.
Where possible, we will try to answer your questions over the telephone to minimise the amount of disruption and downtime. If the fault cannot be fixed over the telephone, an engineer will be dispatched to take a closer look.
Response time will depend on your maintenance/service plan:
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PBSelect – On average we’ll respond within the next day, subject to level of demand. |
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PBSelect Plus – On average we’ll respond within 6 hours, subject to level of demand, as well as cover the cost of all parts. |
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If you do not have a maintenance/service plan, you will need to contact the service team for confirmation of response times and prices.
PBSelect customers are advised to have 'Preventative Maintenance' every 12 months to ensure that they get the best efficiency from their equipment,(please note this service is chargeable).
For further information on what your maintenance/service agreement includes, please click here.
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| Tip: You can also get technical support online, including user and installation guides, specification details and frequently asked questions. Lost your user / installation guides? Download a copy here |
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| Our consumable supplies are a perfect match for our equipment, so you can be confident that your machine will run smoothly with our range of quality products.
Placing an order couldn’t be simpler; either order online and follow the instructions or call one of our knowledgeable sales advisors. You can pay by credit card, invoice, or through your Purchase PowerSM account, whichever suits you best.
Warranty: We offer a comprehensive two year warranty on our compatible toner products, to ensure complete confidence.
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| Tip: If you need consumable supplies urgently, we can send them to you within 24 hours with our express next day service. Just ask for details. |
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Change of address
Call: 08705 252525, Option 3 (Service) |
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| You can notify us of a change to your address in a number of ways: |
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Call one of our advisors |
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Complete the online form here |
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Send a letter to Pitney Bowes, Elizabeth Way, Harlow, Essex, CM19 5BD |
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| If you need an engineer to install your equipment at your new address, this can easily be arranged through our service team by calling one of our advisors.
If your postcode changes or you move office you may need a new town circle for your equipment. To order a new one, you can fill out the change of address form online, or call an advisor who will be able to help. |
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| Additional information for franking equipment customers |
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Changing your advertising plate
Call: 08705 252525, Option 2 (sales enquiries), followed by Option 1 |
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Get more from your mail by changing the message on your frank mark. Whether you want to promote your latest offering, your web address or want to wish your customers a Happy Christmas, you can interchange between messages as much as you want.
All you need to do to ensure your ad plate is created quickly and correctly, is send your original artwork with your order, either as a hard copy or as a bitmap (.bmp) or tiff (.tiff) file. Always ensure you quote your account number or serial number (located on either the back or the bottom of your meter) on your order.
For information about loading an ad plate onto your meter, see ‘Guide to setting up your equipment’.
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| Tip: Since 4th October 2004, customers need to include an external return address (ERA) on their envelope if they want their undeliverable mail returned to them. Adding a return address to your advertising plate is an ideal way to ensure that your undeliverable mail isn’t destroyed by the Royal Mail. To order an ERA online, click here |
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| Each year the Royal Mail reviews the postage rates for their various postal services, including First and Second Class mail, Special Delivery and Parcelforce.
Pitney Bowes will notify you a few weeks before the change so that you can order an updated chip for your scale in plenty of time. Customers with a maintenance/service plan will be able to have a number of free updates (see your terms and conditions for details).
If you have IntelliLink equipment, you will need to subscribe to a rates contract annually which will entitle you to free unlimited updates. |
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| If you would like to download a copy of this fact sheet, click here |
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