| Q1. |
I have a fault on my equipment, how long will it take to get it fixed? |
| Q2. |
There have been a number of staff changes and I need some training for new staff on my Pitney Bowes equipment, can this be arranged? |
| Q3. |
How long will the training take? |
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| Q1. |
I have a fault on my equipment, how long will it take to get it fixed? |
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Where possible, we will try to answer your questions over the telephone to minimise the amount of disruption and downtime caused by any difficulties. If the fault cannot be fixed over the telephone, an engineer will be dispatched to take a closer look.
Response time will depend on your maintenance/service plan:
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PBSelect – On average
our target response time is next day, subject to level of demand. |
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PBSelect Plus – On average we’ll respond within
6 hours, subject to level of demand, as well as cover the cost of all parts. |
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For further information on what your maintenance/service agreement includes, click here |
| Q2. |
There have been a number of staff changes and I need some training for new staff on my Pitney Bowes equipment, can this be arranged? |
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Yes this can easily be arranged. If you have our PB Select Plus service plan this training is included in the price of this plan. Alternatively, call one of our service advisors on 08705 252525, Option 3 (service) for a quote. |
| Q3. |
How long will the training take? |
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Training will take place during installation and will last several hours, depending on the complexity of your equipment. |
