PB Select This plan is designed for customers who need to ensure their mailing operation runs smoothly with minimum downtime should a problem arise. It also protects you from unplanned expense. On site service is delivered by our 120 field engineers who are dedicated to supporting our customers. Located throughout the UK they are on hand to respond quickly to both scheduled and unscheduled service requests. Regularly achieving customer satisfaction ratings in excess of 90% for their professionalism and competency, our field support organisation is the true ambassador of Pitney Bowes. Our PB Select Service Plan offers the following benefits for customers who need their mailing operation to run smoothly:
• On-site installation and operator training for all engineer installed equipment to get you up and running fast
• Target response time - on-site Next Day
• All repairs, parts and labour covered at no extra cost (excludes wear and tear parts and consumable items)
• Replacement or loan machine if off-site servicing is required
• Access to PB Direct Assist – for immediate assistance from our dedicated response team
• Access to our dedicated Customer Care helpline for all self-installed products, giving you the convenience of one point of contact whatever your enquiry
• Three free postage resets on all Pitney Bowes meter products
• Annual meter inspection to ensure the integrity and compliance of equipment. Most meter inspections can now be performed remotely using our IntelliLink system
• Optional professional services. Pitney Bowes offers a range of value added services, including advanced training and preventative maintenance to enable you personalize your service plan (see PB Professional Support Services for further details).
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