PB Select Plus PB SelectPlus provides assurance for customers with business critical mailing operations. You receive comprehensive equipment cover along with expert advice and support to achieve the best value from your Pitney Bowes mailstream solution On site service is delivered by our 120 field engineers who are dedicated to supporting our customers. Located throughout the UK they are on hand to respond quickly to both scheduled and unscheduled service requests. Regularly achieving customer satisfaction ratings in excess of 90% for their professionalism and competency, our field support organisation is the true ambassador of Pitney Bowes. When your mailing operation is business critical you need to know you have comprehensive cover and support when you need it.
In addition to the benefits of PB Select our PB SelectPlus package also includes:
• Target response time of 6 hours
• All repairs and parts, including wear and tear items, covered at no extra cost (excludes consumable items)
• Twelve free postage resets on all Pitney Bowes meter products
• Up to 2 preventative maintenance visits, including the free replacement of any worn parts to ensure your equipment performs at peak efficiency
• Up to 3 hours Advanced operator training on our more specialised and complex mailing solutions to help you get the most out of your equipment
• Up to 4 hours Run Assistance on specialised folding and inserting solutions, essential for those critical jobs that need to go out on time, worry free
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