Team and Infrastructure
Our regional, national and international support coverage is strategically located to ensure rapid response to customer calls from any destination, complemented by thorough logistics back-up.
Our Management tier comprises:
Management, Project Management, Training (operator and technical), dedicated Customer Contact Centre, product specialists, dedicated contract manager, logistics support team, international project management, international technical support.
In turn, our team of experienced, highly-skilled engineers
receive continuous training to keep them abreast of the latest
equipment and process developments.
Comprehensive field coverage incorporates:
160+ DMT engineers; Senior Support Specialists; a regional presence in Scotland,
Ireland, North, North East, Central, South East, South West; dedicated sortation experts; ADF and
Workflow specialists.
Behind this team of expert staff, the latest technological support systems keep customers productive and ahead of the game. Our latest support systems include:
- Responsive, expert Customer Contact Centre
- Siebel field automation
- IDC
- SAP
- Factory Checkout process
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