Document Life Cycle
Mailpiece Intelligence for Efficient and Effective Operations
Have you processed any mail for my customer? How many pieces? What happened to them? Can you send me a report?
Document Life Cycle provides clients with self-service lookup of mailpiece history and production detail based on recipient rather than job-based attributes.
With Document Lifecycle Tracking, you’ll quickly be able to:
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Configure search screens according to user needs and preferences
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Determine if any pieces were processed for a given recipient
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Pinpoint the number of pieces processed for an individual recipient
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Determine processing dates and times for specific mailpieces – enabling delivery forecasting
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View results of multiple process steps for individual mailpieces
This module makes it easy to search for a mailpiece by recipient name or account number. You can also view a large number of mailpieces in a single screen, if necessary. Even archived information on older mailpieces can be obtained to help resolve issues.
Typically in a non ADF environment any mailpiece enquiry will result in a lengthy audit trail to determine which job contained the mailpiece, the job sheet will then detail when the job ran, then a further audit report may detail the actual mailpiece. Depending on the quality of the audit trail this procedure may take hours, or worst still it may not contain the relevant information to resolve an issue. Quite often, a manager or team leader has to complete this task. Document Lifecycle Tracking can provide this information in an instant so enquiries can be resolved without the need for a return phone call.
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