External Return Addressing
Since 4th October 2004, it is a condition of service for franking machine customers to include an External Return address (ERA) on their envelope if they want their undeliverable mail returned to them, as Royal Mail is no longer running its return service for mail without one. As a result of this, franked mail that cannot be delivered and that does not include a return address will be disposed of by Royal Mail
Why will this benefit you?
It will ensure that valuable mail (cheques / invoices / legal documents / medical documents etc.) is returned efficiently and that your mailing base is kept up to date – reducing wasted postage and increasing response rates.
What do you need to do next.
If you need to have your undelivered franked mail returned, Pitney Bowes can offer you a range of solutions.
Click here to find out which solution best meets your needs
Position of an ERA on an envelope.
Royal Mail will allow External Return Addresses to be put on either the front or the rear of an envelope as long as they meet the guidelines.
Slogan or Text Entry via franking machine |
Address must be located centrally at the top of the envelope.
Max. Dimensions 70mm x 30mm |
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Click here to view the Official Document for Royal Mail
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